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Delivery Time
For example, if your destination country/region is the United States, it will take 2-3 business days for processing and then 5-11 business days for delivery. Therefore, you should receive your order within 7-14 business days.
Our estimated delivery date depends on several factors, including the destination address and the speed at which we assemble and prepare your item for shipment.
Shipping Methods
We can ship to most countries in the world: USA (except overseas states and islands), Canada, UK, Germany, Japan, South Korea, etc.
Countries we do not ship to include: Iraq, Laos, South Sudan, Israel, Myanmar, South America, and more.
By clicking on the button on each product's website, you can see if the product can be shipped to that destination country.
Countries/regions that are unsure of the reachability can contact us.
SHIPPING METHODS AND THE RESPECTIVE SHIPPING TIMES
We currently have only one shipping method: standard shipping
SHIPPING COMPANY (FBA, DHL, UPS, Fedex or others):
For orders under $10, we will charge $5.99 for shipping
For purchases over $10, we will ship to your door for free. The final delivery time for each country is determined by the table below.
Estimated time of arrival for standard freight transportation:
| Country | Standard Shipping Time |
| United States(except overseas states and islands) | 7-14 business days |
| Netherlands, Poland, Hungary, Slovakia, Czech Republic | 7-18 business days |
| Spain, Italy, Portugal | 7-13 business days |
| United Kingdom,France, Germany, | 7-11 business days |
| Canada | 7-12 business days |
| Other contries | 7-20 business days |
About Duty
Imported goods/services may be subject to taxes and are governed by the laws of the country. doucejewelry products do not include any taxes in their prices and shipping charges. doucejewelry is not responsible for any tax invoices charged for its products. Please contact your local customs office if you would like more information about taxes and fees.
Shipping Status
You will receive an email notifying you that your order has shipped. This email will contain the tracking number. Information about any out of stock or canceled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on “Order History” to view the status of your order and obtain a tracking number.
How to check logistics information
For orders that require logistics information, you can check the following website: https://t.17track.net/en
Frequently Asked Questions about COVID-19
Due to the potential for COVID-19 to continue to impact our daily lives, overall shipments have been delayed to varying degrees from what they have been in the past. We are making every effort to ensure you receive these items. Please feel free to contact us if there is an issue with the shipment of your package.